Porsche Help & Contact

Help & Contact

E-Performance

Here you will find further media and service information about E-Performance at Porsche. If you have any more questions, please do not hesitate to contact us.

A young girl is standing in front of a Porsche with her cell phone in her hand.

Contact your Porsche Centre.

Your Porsche Centre will be happy to answer individual questions regarding electric mobility and Porsche E-Performance.

Find your nearest Porsche Centre here:

Search for Porsche Centres

Video tutorials

Charging facilities

There are many ways to charge your Porsche, whether at home or on the road. Here’s how.

Charging functions

For optimal use of your charging times, use the timer function or create your personal charging profile.

Change the supply cable

Would you like to change your supply cable? Here’s how it works.

Install the Energy Manager

Here’s how to install your Energy Manager.

Mobile Charger Connect Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Home Energy Manager Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Here you can see a catalogue of Mobile Chargers.

Manuals (EU).

Porsche Mobile Charger Connect - Operating Manual (PDF; 11,2 MB)Porsche Mobile Charger Plus - Operation Manual (PDF; 9,9 MB)Porsche Mobile Charger - Operating Manual (PDF; 6,5 MB)Porsche Home Energy Manager - Installation Manual (PDF; 6,9 MB)Porsche Home Energy Manager - Operating Manual (PDF; 4,7 MB)

Manuals (other countries).

Porsche Mobile Charger Connect - Installation Manual (PDF; 7,5 MB)Porsche Mobile Charger Connect - Operating Manual (PDF; 9,4 MB)Porsche Mobile Charger Plus - Installation Manual (PDF; 0,9 MB)Porsche Mobile Charger Plus - Operating Manual (PDF; 7,2 MB)Porsche Mobile Charger - Installation Manual (PDF; 0,9 MB)Porsche Mobile Charger - Operating Manual (PDF; 5,3 MB)Porsche Home Energy Manager - Installation Manual (PDF; 4,9 MB)Porsche Home Energy Manager - Operating Manual (PDF; 4,1 MB)

Home Energy Manager Installation and Commissioning.

The following instructions show you step by step how to set up the web application of your Home Energy Manager - from preparation to installation. You will also go through the single steps of the commissioning process.

1 | Before you start.

You see an iPad with a certificate on the screen.

You will need:

1. An (installed) Porsche HEM and the credentials that you will find in the original packaging

2. The WiFi password to your home network (or use WPS or plug in an ethernet cable)

3. A mobile device (preferably laptop or tablet)

4. The Login data to your Porsche ID (if available)

HEM Installation Video.

For detailed information on how to install the HEM into the main panel, watch our "HEM installation video".

Disclaimer:
This videos audience is a certified electrician. The Porsche HEM must be installed by a certified electrician, your Porsche partner will be happy to recommend a trained expert to you.

Take a look now

A man stands at a power box attached to the wall to install the Porsche Home Energy Manager.

Successful installation.

After a successful installation you can start the commissioning process. Ensure the circuit breaker of the power supply is in the ON position to turn on your HEM.

2 | How to connect to HEM Wifi Hotspot.

Step one explains how to connect the HEM to the wifi.

Step 1.

Now take your mobile device and connect it to the HEM WiFi Hotspot. The hotspot is named "HEM-Serial Number". Enter the WiFi PSK which can be found in the Access Data letter.

At step two, possible browser options are displayed.

Step 2.

Open a web interface. Porsche recommends the use of Mozilla Firefox. Enter one of the following options in to your browser:
- 192.168.9.11
- https://porsche.hem
oder
- https://porsche-hem

View browser messages for which the Porsche certificate is required.

Step 3.

Some browsers might show a potential risk. Please check, if the certificate is from Porsche Engineering (Czech Republic); if this is the case, you can continue.

You can see an iMac screen where you can enter your login data for the Porsche Home Energy Manager installation.

How to enter HEM Web Application.

You will be forwarded to the login screen of the web application. Enter the credentials you received with your HEM. Select the role of customer service when registering as an electrician. Note that the customer service login is required to commission the Porsche HEM.

Disclaimer:
The commissioning needs to be conducted by a certified electrician. Your Porsche partner will be happy to recommend a trained expert to you.

3 | Commissioning Process.

The picture shows a screen that displays the first step of the installation after logging in.

Welcome.

Once you are logged in, you will be guided through the commissioning process in just a few steps.

On this screen you can make your basic settings. Selecting language, country, etc.

Language and country.

Start by entering the basic settings, like language, country etc. As soon as the HEM has internet access, it will get the correct time from the internet. Nevertheless it is important to choose the correct time zone.

On this screen you can see some information and the privacy policy.

Disclaimer.

This step contains some legal information, e.g. which data is transferred when you do an optional Porsche ID pairing. Click next to accept it.

Settings for automatic software updates of the Porsche Home Energy Manager are displayed here.

Update and backup.

To keep your HEM up to date we recommend to activate automatic software updates. For this function internet access will be required (next step).

On this screen you can see which options you have to connect your Porsche Home Energy Manager to your own WLAN.

Network connections.

Connect your HEM to your home wireless network. Please note that your Porsche Mobile Charger Connect and your HEM must be in the same network. You can establish a connection either by entering the WiFi-Password or via the WPS function, or just plug in an Ethernet cable.

User profiles.

Once connected to the internet, information on your HEM can be accessed via your Porsche ID account. Link your account under "User profiles". If you are an electrician or don`t have a Porsche ID you can skip this step.

Here you can select the network type of your home.

Selections of mains phases.

Choose the local grid type. In this section the number of mains phases that lead from the grid into your home will be selected.

Here you can see how to select the current sensors in the form of boxes.

Assignment of current sensors.

Select the check boxes to activate the current sensors (CT1 and CT2) to their respective phases (L1, L2). Remember to deselect the Checkbox for current sensor 3 (CT3) if your home installation is not a 3-Phase grid. Please keep in mind, the supplied current sensors are rated for 200 A.

Disclaimer:
Networks can vary and may differ from your home installation.

Options of possible configurations of the power sources are displayed here.

Configuration of power sources.

In case you have a photovoltaic system at your home you can add it in the "home installation: Power sources" tab, the information regarding the type of connection is required for successful energy management. You can order the required additional current sensors at your Porsche dealer.

This screen describes how the system can scan the networks of two devices when all devices are on the same network.

Settings.

To ensure that your HEM works correctly you need to add EEBus-devices, which is your Porsche Mobile Charger Connect. The System will scan your network for both devices and list them if it they are switched on. All devices need to be in the same network.

Add EEBus devices.

Now you have the possibility toadd EEBus devices (for example, your Porsche Mobile Charger Connect). Click on the "Add EEBus device" button. A popup opens that shows the available EEBus devices. Select, for example, your Porsche Mobile Charger Connect here (you can identify it via the SKI). You can display the SKI of the Porsche Mobile Charger Connecton its display.

Important: Your Mobil Charger Connect must be plugged in and paired to the same network for this step to occur.

Here you can see how to configure the EEBus device as a new power consumer.

Configure power consumers.

Now you have to configure your EEBus device as a new power consumer. Assign a name that will be displayed later on the dashboard. You must also select how many mains phases the device is connected to.

Note: If the EEBus device is connected via an earthed socket, select Single-phase. If you have a Two-phase connection, select Two-phase (split-phase). If the device is connected via a CEE socket, select Three-phase. If necessary, ask your electrician for advice.

On this screen you can enter the tariff setting.

Tariff settings.

In the step "Tariff settings" you are able to enter your tariff settings, and the feed-in renumeration, if you own a PV system.

Optimised charging.

In the last setting step "Optimized charging", the type of overload protection for several Porsche Charging devices can be determined: balanced, chronological or individual. You can also activate "own consumption optimization" (PV surplus charging) and "Cost-optimized" charging, if desired.

The last screen shows a summary of the settings made.

Overview.

Carefully check the final summary and confirm the settings. Settings can be edited via the web application at any time.

Instructions for uploading diagnostic data for Mobile Charger Connect*.

In the event of a malfunction, the Porsche Mobile Charger Connect can transmit diagnostic data to the responsible support centre.

*Availability dependent on country

Conditions:

• The charger is already integrated in your home network (see operating instructions). No diagnostic data can be transferred with a direct connection via hotspot.

• You will need the letter containing access data to the device to password the web application.

• Your device (e.g. tablet, laptop, smartphone) should have a compatible browser (see operating instructions) and should also be in the home network.

Web application login // Step 1

• Enter the current IP address of the charger in the browser’s address line. You will find the IP address in Settings > Network > Network information.

– or –

• Enter the host name of the charger in the browser’s address line. You will find the host name in the letter containing access data. It consists of the following components: Device name + serial number (e.g. https://WallChargerConnect-1234567/ or https://iccpd-1234567/)

• A security message appears on some browsers. This can be confirmed.

Web application login // Step 2

• Log into the web application as a "home user". Enter your password, which you can find in the letter containing access data.

Upload of diagnostic data // Step 1

• Navigate to Settings > Service > Diagnostic data.

Upload of diagnostic data // Step 2

• Select Transfer diagnostic data and accept the message.

The responsible support centre can now analyse a possible malfunction of your Mobile Charger Connect using the diagnostic data and suggest the appropriate instructions for use.

A Porsche employee and a customer can be seen talking.

FAQs.

Do you have any questions about Porsche E-Performance? The most frequently asked questions and answers are available here, under FAQs.

A woman is sitting in front of her laptop at
her desk with her mobile phone in her hand,
the My Porsche page is open on the screens.

Software updates.

Check for current software updates using the serial number of your charging hardware.

Here, two people are seen behind a Porsche with a tablet in their hands.

Service Campaigns.

Discover if there are any current offers for your equipment using the serial number of your charging hardware.

Data Protection Declaration Porsche Home Charging Equipment

We, Dr. Ing. h.c. F. Porsche AG (hereinafter referred to as “we” or “Porsche AG”) are delighted by your interest in our home charging products (hereinafter referred to as “Porsche charging hardware”). We take the protection of your personal data and the confidential treatment of this data very seriously. Your personal data are processed only within the scope of the legal provisions of data protection law, in particular, the European Union General Data Protection Regulation (hereafter “GDPR”). This Data Protection Declaration provides information about the processing of your personal data and your rights as a data subject in connection with your use of the Porsche Digital Service Infrastructure. For information on the processing of personal data in other areas, please refer to the relevant specific data protection declaration.

Data Protection Declaration Porsche Home Charging Equipment