WEBSITE TERMS AND CONDITIONS OF USE BY ACCESSING AND BROWSING THIS WEBSITE, YOU ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THE FOLLOWING TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE, PLEASE DISCONTINUE YOUR USE OF THIS WEBSITE.
Information and materials displayed on this website, including without limitation, product pricing, specifications, warranty and/or other information, are applicable to products sold in the mainland of the People’s Republic of China (“China”, for the purpose of these Terms, excluding the Hong Kong Special Administrative Region, the Macao Special Administrative Region and Taiwan) and not necessarily to
All photographs, audio and video clips, picture images, graphics, links, website architecture, format, layout and data structures, and all other items contained on this website are copyrighted unless otherwise noted and may not be used in any manner, except as provided in these Terms or in the website text, without
All data contained on this website relating to third-party products or services, including but not limited to prices, availability of service or product, product feature or service coverage, if any, should be verified with the party supplying the product or service. All of the information contained on this website is for informational purposes only, and in no way constitutes an offer to enter into any transaction for a
This website is provided as a convenience to you on an “as is” and “as available” basis.
Any communication or material you transmit to this website (including feedback, data, answers, questions, comments, suggestions, ideas, plans, orders, requests or the like) will be treated as non-confidential and non-proprietary. All materials transmitted to this website become the property of
This website is governed by and subject to the laws of China.
This Personal Information Protection Policy (“Personal Information Protection Policy”) describes the information that
This Personal Information Protection Policy applies to information collected and processed about you by or on behalf of
Our Services may contain links to the websites of third parties, as well as to social media platforms such as Weibo or WeChat (“Linked Sites”).
Our Services are for users located exclusively in the mainland of the People's Republic of China. If you are located outside the mainland of the People's Republic of China, please return to www.porsche.com and use the drop down box to find the website for users in your location.
4.1 As used in this Personal Information Protection Policy, “Personal Information” means all kinds of information recorded by electronic or otherwise that can be used to independently identify or be combined with other information to identify natural persons. “Information” is collectively used herein to refer to both Personal Information and other information that does not identify a specific individual.
4.2 Through various online and/or offline forms (e.g., web pages, applications, emails, SMS, letters, face-to-face collection, etc.), we collect your personal information in different occasions, including but not limited to when you:
- order and/or purchase any of our products or services from us;
- participate in any
Porsche event or program, including any event, program, contest, survey, auto show, sweepstake or other promotion that we may offer from time to time (collectively, “Events”); - subscribe to the
Porsche marketing materials, newsletter, or other communications from us; - contact or communicate with us and/or request information from us (e.g., via web pages, applications, emails, SMS, letters, face-to-face communication, etc.);
- access or use
Porsche -related pages or accounts on any third-party social media platforms (“Social Media Platforms”); - access or use
Porsche -related pages or accounts on any third-party vertical websites ("Vertical Websites"); - provide or submit comments, suggestions, experiences, or other content to us; and/or
- otherwise interact with us and our Services.
In addition, if you have purchased
4.3 Following your submission, a Declaration of Consent representing your consent to our collection and processing of your Personal Information, we will collect all kinds of Personal Information relating to the purpose of this Personal Information Protection Policy, including but not limited to:
- basic personal information, including your name, citizen ID, occupation and income status;
- contact information, including mobile phone number, email address, postal address and zip code;
- demographic information, such as your gender, birthday, nationality;
- driving information, such as your driver's license number, your current and past vehicles, and your vehicle preferences;
- purchase information, including the product you purchased and its price, and other transaction details;
- payment information, including payment channels, credit card/debit card information;
- comment and communication information, including the Personal Information contained in your reviews or correspondence with us regarding the products and/or services we provide;
- interaction information, including Personal Information contained in any Events and other interaction with us and our Services that you choose to respond to or participate in;
- Vertical Websites information, including any information generated or submitted during your access or using of
Porsche -related pages or accounts on any third-party vertical websites; - Social Media Platform information, including:
• your basic information of social media platforms that you authorize social media platforms to share with official account operators (such as us) on such platforms when you registered your social media platform account or in the process of using social media platform services, such as your account name and nickname, profile picture, gender, city, your language settings, when you followed our social media platform official account, etc.
• the information you provide to us such as your contact information, details of any transactions you make, and other information we may obtain when you use or interact with our social media platform official account and any mini-programs operated by us on the social media platforms (including social media platforms applets or other derivative or affiliate programs (applications));
• Personal Information contained in your correspondence with us, such as reporting problems or submitting queries, subscriptions or comments about our social media platform official account or its contents;
• the MAC (Media Access Control) address of your mobile device that we detect only for the purpose of providing you with the latest in-store product and service information through our social media platform official account when you visit or enter a certain distance from our stores.
You may voluntarily provide any of the above information. In many cases, if you choose not to provide the above information, we will not be able to provide you with our products or services, or respond to any of your problems or other needs.
If you have purchased
When you resell the purchased
- Cookies: Cookies are small text files stored by your browser that allow us to learn more information about your visit or use of our Services. We may use cookies to remember your Personal Information, and to track your usage of our Services over time. Most browsers automatically accept cookies. You have the choice to set your browser to accept or reject cookies.
- Log File Information: Log file information is automatically reported by your browser or mobile device each time you access our Services. When you use our Services, servers may automatically record certain log file information such as your web request, Internet Protocol (IP) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with Linked Sites, domain names, landing pages, pages viewed, and other such information.
- Location Data: When you access our Services via a mobile device, we may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time “location data,” which may include GPS coordinates. Location data may convey to us information about how you browse and use our Services. You may opt-out from allowing us to have access to your location data by adjusting the permissions in your mobile device, though some features of our Services may not function properly if use or availability of location data is impaired or disabled.
We may receive Information about you from third parties. For example, if you access
We use your Information, including Personal Information, for a variety of purposes, including:
- providing our products and services to you;
- communicating with you regarding
Porsche , and its products, services, and Events; - customizing your
Porsche experience; - responding to your inquiries, comments, or postings;
- administering our Events and inviting you to participate in our Events;
- improving and customizing our Services;
- internal operations such as enhancing our products and services, marketing efforts, and to conduct research and analysis;
- developing new products and services;
- processing payments;
- investigating or settling inquires, complaints or disputes;
- marketing and promotion purposes;
- enforcing our Website Terms and Conditions of Use;
- protecting the security and integrity of our business and our Services;
- fulfilling purposes of
Porsche prospect or customer care programs; - performing product information statistics and carrying out service and communication in connection with product inspection, maintenance, warranty, recall and after sales service;
- conducting customers' satisfaction surveys and market research;
- conducting analysis of product quality, failure prevention and vehicle rescue, and provide technical support to you and our dealers;
- performing purpose of data merger, storage and integration; and/or
- reporting to and transmitting data to the competent government authorities and/or their designated institutions in accordance with applicable legal / regulatory requirements.
We share and disclose your Information as follows:
- with third parties (whether located within or outside Mainland China) that provide a variety of services on our behalf, including but not limited to the development, maintenance, and support of our Services, payment processing, communications, and marketing research and analysis;
- with authorized
Porsche dealers for customer care and marketing effort; - with members of our affiliated group of companies (whether located within or outside Mainland China) for promotional or other purposes;
- to manage and administer Events;
- to comply with laws, regulatory requirements, court orders, or other legal process, or in connection with a legal investigation;
- as may be necessary to protect the rights and interests of
Porsche , its affiliates, and authorizedPorsche dealers, and our and their respective employees, customers, visitors, users, or any other person or entity; - to enforce any applicable terms and conditions and other agreements;
- in the event of a corporate transaction, such as a merger, reorganization, or acquisition, in which event your Personal Information may be transferred to the acquiring company;
- in non-personally identifiable form; and/or
- in accordance with your consent.
We implement reasonable technical, administrative, and physical safeguards to keep your Personal Information secure. We also request that our third-party service providers use commercially reasonable security measures to protect your information from unauthorized access or use. However, no data transmission is guaranteed as 100% secure.
Unless governed by separate terms identified at the time of submission, all suggestions, materials, remarks, or other intellectual property (e.g. ideas, experiences and photos) with no personal information involved that you communicate or submit to us (“Submissions”) will be considered non-confidential and non-proprietary.
Our Services may allow you to post messages and submit content (e.g. comments, photos, blogs, postings etc.), which may include your Personal Information. You are responsible for all actions resulting from any information, including Personal Information, which you post on our Services.
"Phishing" is a scam designed to steal your Personal Information. If you receive a suspicious e-mail, SMS or call that looks like it is from us asking you for your Personal Information, please notify us as provided below in the Contact Us section.
Our Services are not intended for use by minors under the age of 18. We do not knowingly collect Personal Information from minors under the age of 18 without parental or guardian consent. Please contact us via the contact information provided in Contact Us section if you believe we may have collected such information without parental or guardian consent or other than in a manner authorized by law, and we will work to delete it.
14.1 Conditions for Exercising Rights of Personal Information Subjects
- You should cooperate with us in verifying your personal identity. To exercise your rights, you are recommended to call
Porsche China Consumer Service Centre via your valid phone number reserved inPorsche China, or visitPorsche Centre with your ID and relevant vehicle license.
14.2 Right of Inquiry
Porsche China may use your personal information through the following channels: Phone call, e-mail, SMS, and post service.- You may inquire into the following personal information retained by
Porsche China:
Name, phone number, address, postal code, e-mail, and other applicable personal information.
- With respect to your personal information stored with websites or applications of
Porsche Club,Porsche Fan,Porsche Pre-Owned Car Locator, or other events, please log onto these websites or platforms for inquiry.
14.3 Right of Correction
- You may apply to correct the following personal information reserved in
Porsche China:
Name, phone number, address, postal code, e-mail, and other applicable personal information.
- With respect to your personal information stored with websites or applications of
Porsche Club,Porsche Fan,Porsche Pre-Owned Car Locator, or other events, please log onto these websites or platforms for correction.
14.4 Right of Contact Channel Block
- You may request that the use of your personal information by
Porsche China andPorsche Centre or any other authorized partner ofPorsche through one or more of the following channels be blocked:
Phone call, e-mail, SMS, and post service.
- You will have the right to choose whether to receive promotional e-mails or SMS from
Porsche China andPorsche Centre, or any other authorized partner ofPorsche . Each promotional e-mail or SMS you receive from us will provide you with a specific opt-out mechanism to allow you to unsubscribe from receipt of these promotional e-mails or SMS.
14.5 Right of Deletion
- You may apply to delete your personal information. However, certain systems may not fully support the deletion function at the current stage, therefore we will block or desensitize your personal information.
- If the personal information subject to your request is information that
Porsche China shall continue to collect, process or retain according to the applicable laws and regulations or regulatory requirements, we may deny your request to the extent so permitted under the applicable laws and regulations or regulatory requirements.
14.6 Right of Account Deletion
- You may log onto the relevant
Porsche platforms to delete your accounts registered in these platforms, includingPorsche Club,Porsche Fan, andPorsche Pre-Owned Car Locator, as well as account information in other event websites. - After deleting the account, you will not be able to restore the data involved. If you have any virtual asset on the platforms, it will also be emptied and cannot be restored upon account deletion.
14.7 Right of Consent Withdrawal
- You may withdraw your consent to the executed
Porsche Personal Information Protection Policy. Upon your withdrawal, your personal information will no longer be used byPorsche China andPorsche Centre. We will block the channels used byPorsche China andPorsche Centre to contact you, and delete, block or desensitize your personal information. - For account information in websites or applications of
Porsche Club,Porsche Fan,Porsche Pre-Owned Car Locator, WeChat public account and other events, you should log onto these relevant websites to delete the accounts, after you withdraw your consent to the Personal Information Protection Policy.
If you have any questions or comments about this Personal Information Protection Policy or our privacy practices, please contact us via:
- Email: compliance@porsche.cn
- Mail Address: 17/F, No. 826 Century Avenue, China (Shanghai) Pilot Free Trade Zone. (Postcode: 200127; To:
Porsche (China) Motors Ltd.)
By using our Services, you signify your acceptance of this Personal Informatin Protection Policy, and you agree to adhere to the terms and conditions posted on our Services under “Legal notice.” If you do not agree with the terms of this Personal Information Protection Policy, please do not access or use our Services or submit any Personal Information to us.
- Vehicle data
- Vehicle identification data and vehicle identification number, including VIN, SIM ICCID, and other identifiers bound to the vehicle
- Vehicle status, condition, and analysis data
- Vehicle location and movement data; and/or
- Vehicle motor, battery, engine data
- Vehicle warning and fault code data
- Vehicle production information
- Vehicle sales information
- Vehicle repair replacement information
- Vehicle exchange stock information
- Vehicle change information
- Battery recycling information
- Battery decommissioning information
- Citizen ID card number
- Vehicle plate number
- Enterprise name (applicable to purchase by enterprises)
- Enterprise uniform social credit code (applicable to purchase by enterprises)
- Enterprise address (applicable to purchase by enterprises)
- Vehicle use
- Sales date
- Sales area